Improving site speed comes with a cost, it might be the opportunity cost of switching from developing features to working on performance improvements, the cost of buying or deploying performance tools, engaging consultants or the direct cost of work itself — especially when a site relies on an external development partner.
As performance advocates we’d champion the idea that improving performance adds value, sometimes the value is tangible – increased revenue for a retailer, or increased page views for a publisher – other times it may be less tangible – improvements in brand perception, or visitor satisfaction for example.
But as important and valuable we might believe speed to be, we need to persuade other stakeholders to prioritise and invest in performance, and for that we need to be able to demonstrate the benefit of speed improvements versus their cost, or at least how slow speeds have a detrimental effect on the factors people care about – visitor behaviour, revenue etc.
“Isn’t that case already made” you might ask?